This web site is operated by Coker Exhibition Systems Limited (the “Company”). Any orders made via and/or any use made of this web site must be in accordance with and shall be deemed to be acceptance of the Conditions of Sale and/or Conditions of Hire (as applicable). For the avoidance of doubt, these Conditions of Sale and/or Conditions of Hire shall apply to any order placed with the Company (whether or not made via the Company’s web site).Please note: We do not send random marketing emails to personal email addresses (spam). We do conform to with the requirements of the Data Protection Act, 1998.
Frequently Asked Questions & Help
Product Helpline: 01256 766234
Q. Can I see the products before I buy?
If you wish to see the products before you buy you are welcome to visit our showroom we are In Hampshire but please call first. We can not offer sale or return on business to business transactions and most products are either made to order or customised to order.
Payments Helpline: 01256 766234
Q.Can I pay by card?
Yes you can pay over the phone or online via our website we accept visa and mastercard credit and debit cards.
Q. Can I pay by invoice and pay by bank transfer?
Yes once an invoice is raised online by phone or email our bank details are on the invoice.
Delivery/ Returns Helpline: 01256 766234
Q. How long will delivery take?
Normally we dispatch for next day delivery on orders before 1pm Production time varies from product to product and must be agreed before placing orders
Q. Can I get guaranteed delivery time?
We can agree to supply work by a specific day for dispatch by overnight carriers but, we can not guarantee their service.
Q Can you advise when my order will be delivered?
Normally you will receive a tracking number by email and orders are delivered by next day carrier. Carriers normally deliver between 8.00am and 6pm you can request an am delivery or same day courier but these options will add to the standard delivery cost.
Q. What if my order arrives damaged?
Your order is insured and if the packaging is damaged you must sign damaged and notify us within 24 hours of receipt
Q.Can I cancel/ Return my order?
A. If your order is faulty or damaged we will endeavour to correct the problem but, if it has been ordered or made for you we are unable to offer refunds.
Artwork Helpline: 01256 766234
Q. How should I supply artwork
If you need help with artwork just let us know we have some ready made templates that may help. If you are a designer would you like to register with us? We can add your details to our database for other customers to see. For best results please supply a ready to run EPS or PDF file and a test print to our specification. In general , artwork at half output size @ 300dpi any scale or proportion to this is fine. We do not advise you supply any file that will output below 150dpi at full size as you then risk a pixilated image when your file is printed. Having said that we know it's not always possible and some images are amazingly tolerant. This may be a good time to order a sample test print with express delivery. All image files supplied to us must be CMYK. Our rip station adds bleed, crops marks and cut marks you do not need to! In fact if you do our image processors will automatically see this as extra image, and so it can slow the production times. We may need to ask you to amend your file and resend. It is very important to:‘convert all text to curves’ or ‘create outlines’ before you save to EPS or export to PDF. Colour Please note our equipment as most printers is colour matched as best possible to reproduce pantone colours with a reasonably high degree of accuracy, where files contain colour mixes or spot colours you are obliged to advise us, regardless we recommend ordering a test proof with a next day delivery and this should be checked before production proceeds. Note: because of time and budget constraint this step can be omitted but this is your risk, we are here to help so please Call 01256 768178.
Q. Do you supply templates for artworks?
Each product has a PDF data sheet on the web page and this information should be there. We also often put artwork sizes on your invoice.
Q. Where do I send my artwork?
You can upload to our dropbox here: https://www.dropbox.com/request/CFjJpy4FZTpbvmWRF4KM
Terms and Conditions
Interpretation In these conditions: "Customer" means the person, firm or company so described in the order. "Conditions" means the conditions set out in these Conditions of Sale and (unless the context requires otherwise) includes any special terms and conditions as may be agreed in writing between the Customer and the Company from time to time. "Contract" means the contract for the sale and purchase of Goods or the supply of services which shall incorporate these Conditions. "Delivery Address" means the address stated on the order or as otherwise advised to the Company by the Customer in writing. "Goods" means the goods or services referred to in an order placed by the Customer and where the context requires means part only of such order.
Basis of the contract 2.1 The Contract shall only become effective when any order placed by the Customer is expressly accepted by the Company. Every order placed must identify any applicable Customer purchase order number without which the order may not be accepted by the Company. 2.2 These Conditions shall apply to the Contract to the exclusion of any other terms and conditions on which the order is made or purported to be made. 2.3 Any order will lapse unconditionally unless expressly accepted by the Company within 14 days of its date. 2.4 No variation to the order or these conditions shall be binding unless agreed in writing.
5.2 The Customer shall pay interest on all sums overdue at the rate of 4% per annum over the base rate for the time being of HSBC Bank PLC such interest being calculated from the date when payment became due until payment is actually made whether before or after any court judgment. 5.3 If the whole or any part of an invoice is disputed, the Customer shall pay the undisputed amount of the invoice in accordance with this condition 5 and the obligation to pay the disputed amount shall be suspended until the parties, acting reasonably, have resolved the dispute.
5.4 Credit Card Security. Orders made via this web site are processed using HSBC's Secure ePayments system. Secure ePayments utilises 128 bit SSL encryption to process card transactions from the Company’s web site. Payment details are captured within a secure infrastructure and therefore you can feel confident that confidential information is secure. Secure ePayments allows additional checks to be made to authenticate MasterCard and Visa credit cardholders using MasterCard ® SecureCode TM and Verified by Visa for orders taken from the Internet. The cardholder is able to authenticate him/herself with their card issuer by in putting a prearranged unique personal code. If the authentication information does not match the data held by the card issuer, the card issuer will decline the transaction.
6.2 All Goods collected or received must be checked immediately on receipt. Any damage, faults, shortages or discrepancies must be advised in writing to the Company within twenty-four (24) hours of receipt of the Goods. For the avoidance of doubt, signing a carrier’s delivery note “unchecked” does not absolve the Customer from this condition.
6.3 Coker Exhibitions are unable to refund goods for business to business transactions, most products are are produced or ordered on a bespoke basis, in particular undamaged or repairable goods. The Company will always endeavour to ensure that the Goods are suitable and as specified in the order prior to delivery. All work undertaken, whether experimentally or otherwise, at the Customer’s request, will be charged in full to the Customer.
6.4 Delivery costs are not refundable. The cost of return is at the customers own expense.
6.5 Lighting. Every light is supplied with a lamp which has been used for testing purposes, where the customer chooses lighting delivered by an overnight carrier the bulbs cannot be guaranteed or replaced.
7.2 Where the date for delivery is not specified at the time of the order, the Customer shall give reasonable written notice of the proposed date for delivery which shall be subject to acceptance by the Company.
7.3 The time of delivery is not of the essence.
7.4 The Customer shall be deemed to have accepted the whole of the Goods unless the Company is notified of any defect(s) within 24 Hours of delivery in which respect time shall be of the essence.
7.5 Where notification of defect(s) is given in accordance with condition 7.4, the Customer will afford the Company reasonable opportunity to inspect and investigate such claim(s) and shall if so requested immediately return the Goods the subject of the claim(s) to the Company.
7.6 Where notification of the defect is given in accordance with 7.4 the Company shall either replace the Goods with Goods of satisfactory quality or (at its option) shall credit the Customer with the price.
7.7 The Company shall have no liability to the Customer with regard to any claim in respect of which the Customer has not complied with the provisions of this condition.
8.2 The property in the Goods passes to the Customer upon payment in full. Until payment has been made in full the Customer will ensure the Goods are clearly marked as the property of the Company and will store the Goods in such a way as to be readily identifiable from other goods.
8.3 Where payment for the Goods has not been made by the due date the Company shall (without prejudice to any other remedy) be entitled (but not required) to take possession of the Goods and shall be entitled to enter onto the Customer's premises during normal business hours for such purpose.
9.1.1 will be of satisfactory quality; 9.1.2 will be free from defects in design, materials and workmanship; and 9.1.3 will correspond with the order and/or any applicable specification to the extent that current reproductive techniques reasonably permit.
9.2 Without prejudice to any other remedy, if any of the Goods are not supplied in accordance with the Contract, the Company shall be entitled to replace those Goods or to credit the Customer with the price of them.
9.3 Nothing in these Conditions shall operate or attempt to operate to exclude or restrict either party’s liability for: 9.3.1 death or personal injury resulting from such party’s negligence, which liability shall be unlimited; 9.3.2 fraud, which liability shall be unlimited; or 9.3.3 fines imposed by any regulator or any Court.
9.4 Save as provided in condition 9.5, neither party shall be liable to the other in contract, tort (including negligence) or otherwise for any indirect or consequential loss arising under or in relation to the Contract.
9.5 Save as provided in condition 9.4, the Company shall indemnify the Customer against all liability and financial losses awarded against or incurred by the Customer as a result of or in connection with any breach of warranty given by the Company provided that the total liability of the Company shall in no circumstances exceed the price of the Goods.
9.6 Neither the Company nor the Customer shall be liable to the other or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Contract, if the delay or failure was beyond that party's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond either party's reasonable control: 9.6.1 Act of God, explosion, flood, tempest, fire or accident; 9.6.2 War or threat of sabotage, insurrection, civil disturbance or requisition; 9.6.3 Acts, restrictions, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary of local authority 9.6.4 Failure by carrier or delivery company to deliver by a specified day or time.
ADDITIONAL CONDITIONS OF HIRE
Prices stated are for the hire of equipment excluding delivery, collection, installation, dismantling and are exclusive of VAT unless otherwise stated. Hire periods commence on the first day specified on the hirers order until the day equipment is returned to Coker Exhibitions. Hirers will be responsible for the cost of repair or replacement of goods returned damaged or lost, whilst on hire and will be required to ensure the security of goods whilst in their possession. We require the right to change any specification stated. Coker Exhibition Systems Ltd accept no responsibility for personal injury during the entire hire period and we recommend that our instructions for installation and dismantling are adhered to and all necessary safety precautions are employed. Credit/debit card details and/or a deposit may be required to cover any damage, loss or late return of hired goods.
Please note: Conditions 9, 11 and 12 of the Conditions of Sale shall form part of these Conditions of Hire and shall be interpreted in the context of the hire of rather than the sale of goods (and/or services).
In these Conditions of Hire:
"Conditions" means the conditions set out in these Conditions of Hire and (unless the context requires otherwise) includes any special terms and conditions as may be agreed in writing between the Hirer and the Company from time to time.
"Contract" means the contract for the hire of Goods or the supply of services which shall incorporate these Conditions.
"Delivery Address" means the address stated on the order or as otherwise advised to the Company by the Hirer in writing.
“Deposit” means an amount separate from the Price which the Company may require to be deposited with the Company as required until the Goods are satisfactorily returned to the Company in accordance with condition 11.
"Goods" means the goods or services referred to in an order placed by the Hirer and where the context requires means part only of such order. ”Hirer” shall mean the person or company who hires the Goods from the Company and in doing so agrees to the Conditions. ”Price” means the cost of the hire of the goods and/or supply of services agreed upon at the time of quotation.
The Deposit and Delivery of the Goods On receipt of any applicable Deposit and/or credit or debit card details, the Company shall arrange for delivery of the Goods by courier for the next working day by 6pm (or on such other date as may otherwise have been agreed between the parties). It is recommended that the hirer request delivery at least one day prior to the event or exhibition for which the Goods are required to allow for any unforeseen delivery problems such as courier failure. The Company will not charge for this extra day when requested. When a Hirer chooses delivery by carrier the Company can not guarantee the delivery time or date.
Checking the Goods It is a condition of the Contract that the Hirer checks the Goods immediately on receipt for obvious damage of the packaging. The Hirer shall not sign any carrier delivery receipt or similar for Goods received in good condition if they are not. All Goods must also be checked on receipt and any damage, faults, shortages or discrepancies must be advised to the Company within 12 hours of receipt of the Goods. Signing a carrier note ‘unchecked’ does not absolve the Hirer from this condition.
Notification of Extension of Hire The Hirer is responsible for notifying the Company of a proposed hire period extension. Such extension must be agreed by the Company.
Cancellation Either party can terminate the Contract by giving a minimum of two (2) weeks notice prior to the first day of the agreed hire period. Failure to give two (2) weeks notice will result in a 50% charge of the total Price. The Company may terminate the Contract and the Hirer agrees to immediately return the Goods if: There is any breach of contract; the Company reasonably believes the Goods to be in jeopardy; or the Hirer is unable to pay the Price or the Deposit.
Faulty Goods In accordance with condition 4, any damage, faults, shortages or discrepancies must be advised to the Company within 12 hours of receipt of the Goods. Should the Goods be found to be defective when in use, the Hirer must notify the Company immediately. Should the Hirer fail to comply with this condition, (e.g. if the Hirer notifies the Company after the event) then the Hirer may be charged for any damage. The Hirer must not attempt to repair Goods unless specifically authorised by the Company. The Goods remain the Hirers responsibility and must be treated responsibly, for example:
Defend it against adverse moisture, heat, dust and vibration. Any damage arising from these will be charged for. Should any goods supplied prove to be faulty a technical support person shall discuss the matter with the Hirer on the telephone and guide the Hirer in getting the Goods up and running. If the fault is deemed to have been caused by the Hirer, a full charge shall be made.
Payment Terms Payments shall be made by the Hirer within fourteen (14) days of the date of the invoice and condition 5 of the Conditions of Sale shall apply. Payments do not include installation or dismantling of the Goods unless stated on the invoice.
Responsibilities of the Hirer The Hirer shall not to sell the Goods on. The Hirer shall use the Goods in accordance with the manufacturer’s instructions. The Hirer shall refrain from adding stickers, changing the Goods or modifying it in any way. The Hirer shall be responsible for the well being of the Goods and assume the entire risk of damage or loss to Goods or any part thereof. The Hirer will insure themselves or be personally liable for any damage or Goods replacement. The Hirer agrees to indemnify the Company against any liability, actions, claims, damages, cost and demands suffered or incurred by the Company as a result of any third party claim(s) arising from the use of the Goods. The Hirer shall immediately return the Goods upon termination of the Contract.
Damage or Loss Deposit A hire invoice may show a refundable damage or loss Deposit. This will be set-off against the Price or else refunded after the hire period has expired and the Goods have been satisfactorily returned to the Company. The Deposit does not represent the full replacement cost which could be charged. Alternatively, the Hirer’s credit/debit card may be charged where so applicable without further notice.
Responsibilities of Coker Exhibition Systems Ltd The Company shall endeavour to meet any agreement made with the Hirer. If a fault occurs with any Goods the Company shall repair the Goods or replace the relevant unit without delivery cost at the earliest possible occasion. The Company shall not be responsible for delays, delivery failures or damage caused by accidents, strikes, transport failures or adverse weather conditions